Returns & Exchanges

At Crystal Vision, we stand behind the quality of our premium electronics and offer a 30-day satisfaction guarantee on all hardware. If your purchase does not meet your expectations, we provide a streamlined return process to ensure your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Log in to your Crystal Vision account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization number.

• 2.
  Package Your Device

  Securely pack the electronics in their original manufacturer packaging, including all cables, manuals, and accessories to avoid restocking fees.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the exterior of your shipping box, ensuring no old tracking labels are visible.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned device for functionality and condition, your refund will be processed to your original payment method within 5-7 business days.